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Are you a Pain in the Ass Call Center?
We all have someone in our life that is difficult to deal with or just plain obnoxious. Maybe it’s a neighbor or a sister in-law or even an employee. Whoever it is, we often leave a conversation with...
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How do you know you are a Pain in the Ass to Customers?
Yesterday, I put it out there regarding a PITA and the barriers in doing business with organizations. In Part 2 of our 3-part series, it’s time to find out how you uncover that you are a PITA complete...
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4 Steps to Overcome Being a Pain in the Ass Call Center
Through real world best practices, part 3 – the final chapter in this three-part series – highlights a few “how to” steps on overcoming barriers and become less of a Pain In The Ass (PITA) to your...
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Send all of your Crazy Customers to Zappos Contact Center
Zappos wants to provide excellent service to everyone in their contact center, including the crazy customers that want to stay on the phone for 10-and-a-half hours. This story makes me really sad. You...
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